Network Operation Centers provide critical visibility into your, on premise, hybrid and cloud environments and the applications they’re running without generating excess visual noise. Equipping businesses with the flexibility and depth of coverage required to monitor today’s IT infrastructure and the extensibility needed to handle tomorrow’s.
Why N.O.C.?
- Reduce cost by lowering overhead
- Get more done with your existing staff
- Drive business goals and not IT limitations
Services
- 24/7 Network Operations Center teams monitor your mission critical IT infrastructure, services, applications, connections, sites and processes, whether they are hosted by you or by third parties.
- CUSTOMER CARE – Our service is designed to maximize the value of each customer interaction. We incorporate your organizational culture, and your brand values, along with the rigorous training, quality standards, and technical skills you would demand of your own employees.
- TECH SUPPORT – From basic help desk to advanced hardware and software support, we help you choose the best mix of solutions for you. Technical problems don’t always occur during regular business hours — that is why we provide cost-effective 24-hour voice and online assistance. We offer Tier 1 Basic Support, Tier 2 Intermediate Support, and Tier 3 Advanced Support to help you deliver technical and product support across all channels and levels.
The ability to perform sophisticated and innovative reporting and analytics is becoming critical for all organizations. Processing timely data and the proper reporting and analytic capabilities enhances the ability to make more informed, evidence-based decisions. The right reporting, analytics and information delivery strategy can have a significant impact on an organization, fundamentally changing the way people perform their jobs and how decisions are made.
The benefits of a successful strategy include:
- Targeted delivery of data and reporting and analytics capabilities
- Increased productivity
- Employee satisfaction
- Improved analysis and decision-making
- Increased organizational communication and collaboration
- 24/7 Remote Monitoring Alerts
- 24/7 Network Operations Center teams monitor your mission critical IT infrastructure, services, applications, connections, sites and processes, whether they are hosted by you or by third parties.
- Helpdesk
- CUSTOMER CARE – Our service is designed to maximize the value of each customer interaction. We incorporate your organizational culture, and your brand values, along with the rigorous training, quality standards, and technical skills you would demand of your own employees.
- TECH SUPPORT – From basic help desk to advanced hardware and software support, we help you choose the best mix of solutions for you. Technical problems don’t always occur during regular business hours — that is why we provide cost-effective 24-hour voice and online assistance. We offer Tier 1 Basic Support, Tier 2 Intermediate Support, and Tier 3 Advanced Support to help you deliver technical and product support across all channels and levels.
- Reporting
The ability to perform sophisticated and innovative reporting and analytics is becoming critical for all organizations. Processing timely data and the proper reporting and analytic capabilities enhances the ability to make more informed, evidence-based decisions. The right reporting, analytics and information delivery strategy can have a significant impact on an organization, fundamentally changing the way people perform their jobs and how decisions are made.
The benefits of a successful strategy include:
- Targeted delivery of data and reporting and analytics capabilities
- Increased productivity
- Employee satisfaction
- Improved analysis and decision-making
- Increased organizational communication and collaboration
Get a service quote today
We’ll be there for the crashes, the errors and everything in between.