IT Field Services
Field services provides you access to industry expertise and retains responsibility for the functionality of the IT services and equipment to the service provider. There are many types of service offerings but the idea behind it all is to transfer the burden of maintenance and deployment from your IT team to a reliable provider. IT field services technicians handle on-site services and repairs for a company’s products. IT field services can work on many different types of products, including computers, heating and cooling systems, security systems, factory machinery, and more.
What is the role of an IT Field Services Technician?
Information Technology Technicians assist employees of organizations by helping them install and configure system software and hardware. They offer system and operations support to the personnel on a daily basis.
Primary responsibilities of technicians include installing, configuring and supporting laptops, PCs, tablet, and mobile phones, installing, configuring and supporting network printers. They fix LAN/WAN issues, add or delete user accounts, set up and maintain email accounts. Technicians also support VoIP telephone systems and set up folders and files.
Furthermore, technicians identify software and hardware issues at workplaces to resolve them. Besides, they carry out daily network backup tasks, conduct tests on systems equipment and programs, and more. They are also the primary contact people for logging and resolving issues.
Technicians may install operating systems, scan for viruses, manage firewalls, configure networks, establish Internet connectivity, and install computer hardware and software, among others.
They also need to test and assess new technology, train staff on software and IT equipment, help the IT managers to develop the infrastructure of the environment, order equipment from suppliers, and so on.
Technicians log requests and their status for the tickets raised by users. They will also have to interact with clients to understand and meet their business requirements.
Technicians aid in planning, design, building, and deploying new systems and equipment. They partner with the information technology team to fix, implement, maintain, and document the IT ecosystems of their organization. They carry out precautionary maintenance for all computer systems and examine existing systems to determine solutions to improve efficiency and reliability.
Why Field Services?
- Increase productivity
- Leverage better IT decisions to grow your business
- Deliver expert solutions
- Meet tight deadlines
“On the wings of mobile innovation and affordable, software-as-a-service (SaaS) deployment options, field service management (FSM) software has been expanding its following… But many businesses are still practicing paper-based FSM and may be unaware of available solutions.” – TechnologyAdvice.com
Physical Security – Protecting data, networks and systems has become difficult to implement with mobile users able to take their computers out of the facilities. Fraud, vandalism, sabotage, accidents, and theft are increasing costs for organizations since the environments are becoming more complex and dynamic. Physical security becomes tougher to manage as technology increases with complexity, and more vulnerabilities are enabled. When it comes to securing your business’s computer network, you don’t want just anyone accessing your computer systems. You need a reliable and trustworthy resource to manage and protect your servers and infrastructure.
Cabling – Several types of cable are commonly used with LANs. The type of cable chosen for a network is related to the network’s topology, protocol, & size. Understanding the characteristics of different types of cable and how they relate to other aspects of a network is necessary for the development of a successful network. With highly-trained & qualified engineers, as well as low-voltage installers with specialties including the designing, installation, implementation, & servicing of sophisticated & functional networking systems that are specific to your requirements & environment.
Wireless Network – Find the right wireless networking solution for your business, and gain access to your network resources from any location. Get easy setup, robust security, convenience, cost savings, and no stress. When it comes to selecting the right wireless solution, you should consider, how many people need access, how important is security, if a high level network traffic management is needed and do you need a Future ready network?
Survey – Managed IT survey services and solutions to measure, benchmark and improve your productivity. Infrastructure (LAN, WAN), Wireless, Cloud, communication platforms, gathering information and inspection for a better design, estimates, precise location, access and best orientation for the site.
On-site Install & Configuration – Onsite Installation & Configuration helps you to accelerate the time to production, reduces risk through design assistance, and achieves full-featured implementation. We provide onsite, personalized assistance to create the optimal implementation for your business. Armed with extensive knowledge of our Next-Generation Technologies and implementation best practices, our engineers make sure that each step of the Installation & Configuration process is done promptly and accurately.